Terms & Conditions

Terms & Conditions

Terms & Conditions

Scope of Work

TBP Windows & Doors (“TBP”) agrees to furnish and install the products described in the estimate/contract. Scope includes only items specifically listed. Any additional work, modifications, or unforeseen conditions will require a written change order and may result in additional charges and schedule adjustments.

Products & Materials

All windows, doors, glass, and related materials are ordered based on approved specifications.

Customer Acknowledges

  • All products are custom or special order unless otherwise stated.
  • Sizes, configurations, glass types, and finishes must be reviewed and approved prior to ordering.
  • Changes after order placement may result in additional costs or delays.

Glass Quality & Inspection Standards

All glass products supplied by TBP shall meet applicable industry standards, including ASTM C1036. Glass shall be inspected from approximately 10 feet under normal lighting conditions (not direct sunlight or spotlighting) and at a 90-degree angle.

  • Minor blemishes (seeds, bubbles, scratches, slight distortions) are acceptable if they do not materially obstruct vision.
  • Imperfections not visible under these criteria are not considered defects.

Tempered Glass & Distortion

Tempered or heat-strengthened glass may exhibit slight waviness, roller marks, or optical distortions inherent in manufacturing. Such distortions are not defects.

Low-E / Argon Gas Glass

Insulated glass units with Low-E coatings or argon gas may show minor visual inconsistencies due to coating, gas fill, or lighting conditions. These are not defects.
 

Manufacturing Tolerances

Minor variations in color, texture, glass clarity, or coatings/finishes are normal and not grounds for rejection.
 

Measurements & Field Verification

TBP will take field measurements prior to ordering when included in scope. TBP is not responsible for errors if customer or third-party measurements are used.

Pricing & Validity

Pricing is valid for thirty (30) days and may change due to:

  • Manufacturer price increases
  • Tariffs or supply chain changes
  • Site conditions or scope revisions

Payment Terms

  • Deposit due upon acceptance
  • Progress payments may be required
  • Balance due upon substantial completion

Late payments may result in:

  • Interest up to 18% per annum (or max allowed by Texas law)
  • Suspension of work
  • Collection costs, including attorney’s fees

Texas Mechanic’s Lien Notice (Required)

Under Texas law, contractors and suppliers who furnish labor or materials for improvements may file a mechanic’s lien if not paid, even if you have paid your contractor.

To protect yourself

  • Request lien waivers from TBP and suppliers
  • Ensure all parties are paid

Failure to comply may result in a lien against your property.

Permits & Code Compliance

Unless otherwise agreed:

  • Customer is responsible for permits and inspections
  • TBP work will follow standard industry practices
  • Code upgrades or corrections are not included unless specified

Installation Conditions

Customer agrees to:

  • Provide clear access to work areas
  • Remove furniture, coverings, and valuables
  • Ensure utilities are available

TBP is not responsible for:

  • Damage to finishes (stucco, drywall, paint, trim, flooring) required for installation
  • Water intrusion due to pre-existing conditions
  • Structural deficiencies or improper prior construction

Lead Paint & Hazardous Materials

For homes built before 1978, potential presence of lead paint is acknowledged. TBP will follow regulations if included in scope; otherwise, remediation is not included.

TBP is not responsible for:

  • Mold, asbestos, or hazardous materials
  • Costs associated with remediation

Scheduling & Delays

Installation dates are estimates. Delays may occur due to:

  • Material availability
  • Weather or labor conditions
  • Site readiness or manufacturer delays

TBP is not liable for delays beyond its control.

Change Orders

All changes must be:

  • In writing
  • Signed by both parties

Verbal changes are not valid and may affect price and schedule.

Warranty

Manufacturer Warranty: All products carry manufacturer warranties.

TBP Workmanship Warranty: TBP provides a 1-year limited workmanship warranty covering installation defects only.

Exclusions:

  • Normal wear and tear
  • Glass breakage or seal failure (covered by manufacturer)
  • Improper use or maintenance
  • Structural movement or building settling

Punch List & Completion

Customer agrees to a final walkthrough. Minor punch list items do not delay final payment.

Damage & Liability

TBP will take reasonable precautions. TBP is not responsible for:

  • Damage to concealed plumbing, electrical, or framing
  • Landscaping or exterior areas
  • Cosmetic interior/exterior repairs (unless specified)

Liability is limited to the contract amount.

Ownership & Risk of Loss

Materials remain TBP property until paid in full. Risk of loss transfers upon delivery to the site.

Cancellation

  • Must be in writing
  • Deposits are non-refundable once materials are ordered
  • Customer responsible for costs incurred

Custom orders cannot be canceled once in production.

Right to Stop Work

TBP may stop work if:

  • Payments are not made
  • Site conditions are unsafe
  • Customer interferes with work

Dispute Resolution

Disputes will be resolved via:

  1. Good-faith negotiation
  2. Mediation
  3. Binding arbitration in Texas

Entire Agreement

This document, along with the estimate and change orders, constitutes the entire agreement.